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Level 2 Support Engineer - Career Reboot

Bangalore, Karnataka

At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.

We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values: partner, innovate and act.

Our legacy inspires us as we forge ahead, always pushing to discover what’s next. Every day is a new opportunity to advance and grow ourselves, our company and the industry. Some people call it an obsession, we call it a way of life.

What you need to know about the job

Job ID: 1050928
Date Posted: 8/13/2019
Primary Location: Bangalore, Karnataka
Job Category: Administration
Schedule: Full time
Shift: First Shift (India)

This position is designated as part of the HPE Career Reboot Program. To be eligible for the position, you must meet the program requirements;

HPE Career Reboot

Career Reboot is designed to help talented individuals transition back to work after taking time away to raise children, care for a loved one, or follow other pursuits. Here’s how it works:

If you have 5 or more years of experience and were away from the workforce for a minimum of 12 months, you are eligible for:

  •  A temporary assignment lasting up to 12 weeks.
  •  Online training to refresh your technical knowledge and skills.
  •  Mentorship, buddy programs, and other networking support.
  •  The opportunity to apply for full-time employment at the end of your assignment.

HPE Pointnext is the innovative IT services organization—part of Hewlett Packard Enterprise—built to make Hybrid IT simple and power the Intelligent Edge. As an agile technology partner, we help our customers modernize their legacy infrastructure with the flexibility of the cloud, and maximize the value of their connected devices. We make their mission our mission: To drive rapid transformation across an enterprise on a customer’s terms.

Responsibilities:

  • Respond to services, product, technical, and customer related questions on subjects such as features, specifications and repairs on current and discontinued products, parts, and options based on customer entitlement (warranty through mission-critical).
  • Proactively assist internal/external businesses and end users to avoid or reduce problem occurrence.
  • Ability to act as a team/project leader providing direction to team activities and facilitates information, validation and team decision making processes.
  • Review and resolve complex business issues.
  • Must possess excellent communication skills. Able to add case resolution to Knowledge Management System (KMS).
  • Understand and utilize Information Technology Information Library (ITIL).
  • Represent/participate HPE in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
  • Partner frequently with the Sales Pursuit team.
  • Comfortable managing technical issues as well as customer business impact and ability to blend and appreciate these aspects in communication with customer
  •  Deliver at least 1 internal training session/quarter (includes prep + delivery) which is aligned with business needs.
  • Good infra troubleshooting knowledge on VMware and Linux platform.
  • Should have good analytical/logical approach on troubleshooting for resolving hardware issues related to the above-mentioned products
  • Possess good spoken, written communication and customer handling skills

Qualifications and skills:

  • Full time 10+2+3 education and experience of minimum 5 years
  • Highly motivated, team player, with excellent written, communication, relationship-building and influencing skills
  • Demonstrated experience leading complex projects, change management and collaboration with multiple stakeholders

We offer:

  • A competitive salary and extensive social benefits
  • Diverse and dynamic work environment
  • Work-life balance and support for career development

 Apply now below, or directly via our Careers Portal at   https://careers.hpe.com/page/reboot

You can also find us on:
https://www.facebook.com/HPECareers
https://twitter.com/HPE_Careers

1050928


HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status


Testimonials

Vision is key to embrace change and gravitate towards the future. Strategy and actions contribute to achieving your goals. However a dedicated team is essential for reaching ultimate success. My team gives me the energy required to be successful at HPE.

Julien Bertin Africa & Greece Managing Director

My favorite thing about the culture here is the amount of collaboration that goes on throughout the company.

Chris Rasberry Finance Project Manager

With a company as vast as HPE, you never know what’s going to come up, so it keeps you on your toes, excited for the next challenge.

Kristine Steeter AMS HR Operations and Global Services VP

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Hewlett Packard Enterprise advances the way people live and work. What sets us apart? Our people. Our people's relentless commitment to partner, innovate, and act.

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