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Technical Support Engineer

Bangalore, Karnataka

At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.

We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values: partner, innovate and act.

Our legacy inspires us as we forge ahead, always pushing to discover what’s next. Every day is a new opportunity to advance and grow ourselves, our company and the industry. Some people call it an obsession, we call it a way of life.

What you need to know about the job

Job ID: 1034355
Date Posted: 11/11/2018
Primary Location: Bangalore, Karnataka
Job Category: Services
Schedule: Full time
Shift: No shift premium (India)

Hewlett Packard Enterprise creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. HPE brings together a portfolio that spans software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HPE invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients.

Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce.

The IT industry is changing. Simplicity, agility, and higher levels of value-to-cost are integral to the success of businesses around the globe. Supporting our global workforce with technology and infrastructure solutions, our internal IT team is a showcase for HPE Technologies. Working for HPE IT places you at the cutting edge of Cloud, Big Data, Security, Mobility and Data Center transformation

Responsibilities:

  • Troubleshooting & resolving complex technical issues in customer environment
  • Share best practices to reduce problem occurrences
  • Present action plan to customer and take consent. Also ensure there is no adverse impact of the action plan on the network. 7/9/2018
  • Replicate customer environment in Lab
  • Escalate the issue in timely manner
  • Keep customer informed and set realistic expectations on issue resolution.
  • Contribute towards Knowledge Management
  • TAC should ensure he/she stays abreast with all the NPIs and changes/updates to the product.

Education and Experience:

Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent.

0-2 Years’ experience

Knowledge and Skills:

  • Network technologies including Routing, Switching, Wireless, Security and Network management
  • Good knowledge on switching (OSI Layer2, Sub-netting, VLAN, STP etc.) and routing (Layer3, IP, Static and Dynamic routing etc.) technology.
  • Working knowledge and understanding of access and core layer switch
  • Basics of WLAN technology (802.11 Standards, Controller and APs)
  • ACSA certification will be added advantage

Hewlett Packard Enterprise Values:

Partnership first: We believe in the power of collaboration - building long term relationships with our customers, our partners and each other

Bias for action: We never sit still - we take advantage of every opportunity

Innovators at heart: We are driven to innovate - creating both practical and breakthrough advancements

What do we offer?

Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.

If you are looking for challenges in a pleasant and international work environment, then we definitely want to hear from you. Apply now below, or directly via our Careers Portal at www.hpe.com/careers

You can also find us on:

https://www.facebook.com/HPECareers

https://twitter.com/HPE_Careers

1034355


HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status


Testimonials

Vision is key to embrace change and gravitate towards the future. Strategy and actions contribute to achieving your goals. However a dedicated team is essential for reaching ultimate success. My team gives me the energy required to be successful at HPE.

Julien Bertin Africa & Greece Managing Director

My favorite thing about the culture here is the amount of collaboration that goes on throughout the company.

Chris Rasberry Finance Project Manager

With a company as vast as HPE, you never know what’s going to come up, so it keeps you on your toes, excited for the next challenge.

Kristine Steeter AMS HR Operations and Global Services VP

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Hewlett Packard Enterprise advances the way people live and work. What sets us apart? Our people. Our people's relentless commitment to partner, innovate, and act.

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