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Product Manager - Digital Customer Experience - Software

Bangalore, Karnataka

At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.

We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values: partner, innovate and act.

Our legacy inspires us as we forge ahead, always pushing to discover what’s next. Every day is a new opportunity to advance and grow ourselves, our company and the industry. Some people call it an obsession, we call it a way of life.

What you need to know about the job

Job ID: 1078490
Date Posted: 2/8/2021
Primary Location: Bangalore, Karnataka
Job Category: Marketing
Schedule: Full time
Shift: First Shift (India)

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

Our new innovative IT services organization is HPE Pointnext.  We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.

HPE Pointnext Services is seeking motivated candidates with a passion for creating user-centered services experiences for HPE’s next-generation support and services engagement platform. As part of the Digital Customer Experience program, you will help accelerate the transformation of HPE services, building easy-to-use and delightful engagements across a wide range of self-service and automation capabilities. We are an agile team and use a lean approach to design, where we validate product ideas with users early and often.

As a Product Manager for software you will utilize customer feedback, competitive analysis and product management skills to lead the definition and delivery of solutions that allow HPE customers to easily access and download software for their HPE solution. This includes working closely with business stakeholders as well as development teams to deliver an industry leading Digital Customer Experience.

In a typical day as a Product Manager…

  • Align with customers, internal stakeholders, and solution product management to develop and drive release train vision and priorities, contextualizing strategy for development teams.

  • Drive continuous feature backlog refinement across functional areas. 

  • As a content authority, lead the prioritization and sequencing of work for the software domain

  • Define release and program increment scope, partner closely with teams to demo new functionality

  • Clearly document customer/stakeholder needs and be their voice to the development teams

  • Seen by development and business teams as an expert the Self Solve software solution area and regularly is called on to defend the benefits in front of key stakeholders

If you…

  • Have Bachelor’s (or equivalent) degree, technical discipline preferred

  • Have 2+ years of work experience in product management

  • Understand software, firmware and driver distribution for HPE customers

  • Have Agile software development experience (SAFe experience a plus).

  • Are Familiar with information technology solutions for large organizations

  • Have experience working on solutions for large organizations

  • Have understanding and knowledge of digital support and service industry preferred

  • Have knowledge and Skills Required

  • Have excellent written and verbal communication skills

  • Have aility to drive/influence work through others in cross functional areas

  • Have high degree of adaptability and flexibility to excel in a dynamic, fast-paced environment.

  • Exercise significant independent judgment to determine the best method for achieving objectives

  • Have expert business acumen and knowledge of root cause analysis and problem detection

Join us and make your mark!

We offer:

• A competitive salary and extensive social benefits

• Diverse and dynamic work environment

• Work-life balance and support for career development

• An amazing life inside the element! Want to know more about it?

Then let’s stay connected!

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.


HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status


My favorite thing about the culture here is the amount of collaboration that goes on throughout the company.

Chris Rasberry Finance Project Manager

With a company as vast as HPE, you never know what’s going to come up, so it keeps you on your toes, excited for the next challenge.

Kristine Steeter AMS HR Operations and Global Services VP

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Hewlett Packard Enterprise advances the way people live and work. What sets us apart? Our people. Our people's relentless commitment to partner, innovate, and act.

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